If you confirm a booking with us, we will assume you have read and accepted our terms and conditions as set out below.
Deposits & Payment
Deposits – We require a Debit or Credit card deposit to secure your booking.
All deposits are REFUNDABLE up to 2 days before your arrival date, after that time the first night stay is liable.
Balances – The balance is taken before arrival unless you wish to make alternative arrangements beforehand. We will take the amount from the credit/debit card number you used when booking. If you prefer to pay in cash please advise at the time of booking. We accept most major credit cards with the exception of American Express or Diners. You may incur an additional administration fee to cover bank charges when using a credit card.
When you make a reservation it is a legal contract between Charles House and yourself. Please note that our cancellation policy is part of this contract.
Cancellation by guests:
If you need to cancel your booking for any reason, please let us know as soon as possible.
- Up to 2 days notice – No charge, any deposits taken will be refunded in full.
- Less than 2 days notice -The first night cost of your booking will be taken from your debit/credit card.
- No contact or no show by 8pm (20.00) on arrival day – the full value of the booking will be charged to your debit/credit card.
- No reduction is made for temporary absence or for departure earlier than confirmed.
We would recommend that you take out travel insurance to cover you in the event of cancellation.
Cancellation by us: Should it be necessary for us to cancel a booking, we will contact you immediately to explain the situation and your deposit will be refunded in full.
Damage/Breakages – We expect guests to treat the premises and contents with care and respect. In the event of damage to Guest House property, we reserve the right to charge to replace, repair or professionally clean the item concerned.
Check In – Guests can check in anytime from 2.00 pm on the day of arrival. We will always try to be flexible and certainly with prior arrangement, alternative times will usually be possible. Please indicate your prefered arrival time at the time of booking.
Check Out – Rooms must be vacated by 10.30 on your day of departure.
Non Smoking Policy – In the interest of the comfort and safety of our guests, we operate a strict ‘Non-Smoking policy throughout the Guest House. In the event of non-complliance, a charge of £50.00 will be levied for professional cleaning of the room.
Children – Charles House is for Adults only (over the age of 16).
Pets – As much as we love our animal friends, pets are not allowed at Charles House Sorry !