Privacy Policy

This privacy policy sets out how Charles House uses and protects any information that you give Charles House when you use this website.

Charles House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Charles House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2011.

Your Personal Information

Charles House will be processing the customer’s e-mail address, delivery address and contact telephone number for the purposes of performing the order you place with us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 89 Arthur Road, Windsor, SL4 1RU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Payment Details & Security

All payments to Charles House are handled securely.

Payment will be debited from your card or account before your stay. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide.

Charles House does not hold your credit or debit card details.